Privacy Policy

Effective date: 21 May 2026

Hopeful Beginnings Suffolk is committed to protecting your privacy and handling your personal information with care, respect, and confidentiality. This Privacy Policy explains what information we collect, how we use it and the choices you have about your personal data.

1. Who we are

Hopeful Beginnings Suffolk is a counselling and therapy service based in Suffolk, United Kingdom. If you have any questions about this policy or how your information is handled, you can contact us using the details at the end of this page.

2. Information we collect

We may collect the following information when you contact us, use our website, or make an enquiry:

  • Your name.
  • Your email address.
  • Your phone number.
  • Any information you choose to share in your message or form submission.
  • Technical information such as your IP address, browser type, device type, pages visited, and general site usage data.

We only ask for information that is relevant to responding to your enquiry, providing counselling services, or improving the website.

3. How we use your information

We use your information to:

  • Respond to enquiries and messages.
  • Arrange consultations or counselling sessions.
  • Provide and manage services you have requested.
  • Maintain records connected with our professional work.
  • Improve the website, its performance, and security.
  • Understand how visitors use the website so we can make it more useful and accessible.

If you choose to receive updates from us, we may also use your contact details to send relevant communications. You can opt out of marketing communications at any time.

4. Legal basis for processing

Under UK data protection law, we rely on one or more of the following legal bases to process your personal data:

  • Consent, where you have given us permission.
  • Contract, where we need your information to provide a service you have requested.
  • Legitimate interests, where processing is necessary to operate, improve, and secure the website or manage enquiries.
  • Legal obligation, where we need to comply with legal or regulatory requirements.

5. Cookies and analytics

Our website may use cookies and similar technologies to help the site function properly, understand visitor behaviour, and improve the user experience. We may also use analytics and session-replay tools such as Microsoft Clarity to learn how visitors interact with the website. Microsoft’s own guidance makes clear that Clarity uses behavioural metrics, heat maps, session replay, and cookies to help improve and market services.

You can manage cookies through your browser settings. Where required, we will provide a cookie notice or consent tool.

6. Sharing your information

We do not sell your personal data.

We may share your information with:

  • Trusted service providers who help us operate our website or manage communications.
  • Professional advisers, if needed.
  • Legal or regulatory authorities, where we are required to do so by law.

If you contact us, relevant information may be shared internally only where necessary to respond to your enquiry or provide a service.

7. Data storage and security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. No online system is completely secure, but we aim to use reasonable safeguards to protect the information we hold.

8. Data retention

We keep personal information only for as long as necessary for the purpose it was collected, including to meet legal, accounting, safeguarding, or professional record-keeping requirements. When information is no longer needed, it is deleted or securely anonymised.

9. Your rights

Depending on your location and circumstances, you may have the right to:

  • Access the personal data we hold about you.
  • Ask us to correct inaccurate information.
  • Ask us to delete your data.
  • Restrict or object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Ask for a copy of your data in a portable format.

If you would like to exercise any of these rights, please contact us using the details below.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, the website, or legal requirements. Any significant updates will be posted on this page.

11. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Hopeful Beginnings Suffolk
Email: hello@hopefulbeginningssuffolk.com
Phone: 07926683776
Location: Suffolk, United Kingdom